Responsibility
01. Directors, controls and coordinates activities of personnel engaged in such activities as:02. Receiving ,processing and confirming room reservations03. Selling, registering and assigning rooms to incoming guests04. Giving general information and aid and handling out keys to guests 05. Meeting and sending of and soliciting business at the airport and other arrival /departure ports .07. Sees to it that these activities are properly carried out to ensure guest satisfaction with accommodation and service .08. Coordinates with housekeeping, accounting ,F&B ,security and other departments concerned in handling guests, request inquiries and complaints regarding accommodations ,services security matter and billing.09. Prepares annual front office goals, Monthly forecast of occupancy ,develops working plans to carry goals and forecasts ,compares actual achievements against goals periodically , takes necessary corrective actions.10. Prepares monthly and yearly front office budgets based on statistics of previous years, industry and economic trends, estimates of operation expenses and other pertinent data with the Sales Manager and others .11. Sees to the preparation and finalizes all front office reports, schedules, requisitions etc. trains personnel according to established procedures, conducts training meetings to discuss problems, gives instructions and assignment ,etc.12. Develops and implements procedures to govern front office activities, sees to it that personnel understanding and adhere to approved standard policies and procedures of the hotel .13. Authorizes the acceptance of cheques, cashing of personal cheques, cash advances, rebates, refunds of deposits, paid-out, rate/room changes, release of airline crew allowances, etc .on the basis of established procedures, amounts, identity of guests or persons involved and availability of higher supervision.14. Inspects predetermined number of guest rooms daily to determine whether these are properly maintained.15. Implements hotel discount policies, recommends approval of credit accommodations and decides whether to upgrade guests, accommodations to promote and maintain good public relations.16. Sees to the enforcement of all house policies, rules and regulations pertaining to front office activities.17. Sees to reservations and registration of very special VIPS personally.18. Directs, supervises and coordinates the activities of telephone exchange personnel and ensures the proper maintenance, repair and use of all telephone exchange equipment and facilities.19. Ensures that the investigation of irregularities and undesirable guests and the checking of room occupancy discrepancies are properly conducted 20. Spot checks the employees ,performance regularly ,corrects mistakes and inadequacies 21. Receives and greets VIPs and escorts them to their rooms, attends their inquiries, requests and needs 22. Performs other duties as may be assigned by the General Manager.