কুইক লিঙ্ক : মুজিব বর্ষ | করোনা ভাইরাসের প্রাদুর্ভাব | প্রিয় স্টোর

Front Office Manager

Hotel IBIS Ltd কক্সবাজার সদর

New 9 months, 1 week ago

Responsibility

  • 01. Directors, controls and coordinates activities of personnel engaged in such activities as:
  • 02. Receiving ,processing and confirming room reservations
  • 03. Selling, registering and assigning rooms to incoming guests
  • 04. Giving general information and aid and handling out keys to guests
  • 05. Meeting and sending of and soliciting business at the airport and other arrival /departure ports .
  • 07. Sees to it that these activities are properly carried out to ensure guest satisfaction with accommodation and service .
  • 08. Coordinates with housekeeping, accounting ,F&B ,security and other departments concerned in handling guests, request inquiries and complaints regarding accommodations ,services security matter and billing.
  • 09. Prepares annual front office goals, Monthly forecast of occupancy ,develops working plans to carry goals and forecasts ,compares actual achievements against goals periodically , takes necessary corrective actions.
  • 10. Prepares monthly and yearly front office budgets based on statistics of previous years, industry and economic trends, estimates of operation expenses and other pertinent data with the Sales Manager and others .
  • 11. Sees to the preparation and finalizes all front office reports, schedules, requisitions etc. trains personnel according to established procedures, conducts training meetings to discuss problems, gives instructions and assignment ,etc.
  • 12. Develops and implements procedures to govern front office activities, sees to it that personnel understanding and adhere to approved standard policies and procedures of the hotel .
  • 13. Authorizes the acceptance of cheques, cashing of personal cheques, cash advances, rebates, refunds of deposits, paid-out, rate/room changes, release of airline crew allowances, etc .on the basis of established procedures, amounts, identity of guests or persons involved and availability of higher supervision.
  • 14. Inspects predetermined number of guest rooms daily to determine whether these are properly maintained.
  • 15. Implements hotel discount policies, recommends approval of credit accommodations and decides whether to upgrade guests, accommodations to promote and maintain good public relations.
  • 16. Sees to the enforcement of all house policies, rules and regulations pertaining to front office activities.
  • 17. Sees to reservations and registration of very special VIPS personally.
  • 18. Directs, supervises and coordinates the activities of telephone exchange personnel and ensures the proper maintenance, repair and use of all telephone exchange equipment and facilities.
  • 19. Ensures that the investigation of irregularities and undesirable guests and the checking of room occupancy discrepancies are properly conducted
  • 20. Spot checks the employees ,performance regularly ,corrects mistakes and inadequacies
  • 21. Receives and greets VIPs and escorts them to their rooms, attends their inquiries, requests and needs
  • 22. Performs other duties as may be assigned by the General Manager.
  • Qualifications

  • BBA in Hotel Management
  • Diploma in Hotel Management from National Hotel Tourism Training Institute
  • Preferred Professional Certification: Front Office and Secreterial Operations
  • Experience Requirement

  • 12 to 14 year(s)
  • The applicants should have experience in the following area(s):
    Hotel Management
  • Experience Requirement

  • Festival Bonus: 2
  • As per company policy
  • Employment Status

    Full Time

    Job Type

    Experienced

    No. of Vacancy

    1

    Expired At

    Sept. 20, 2023, midnight