Gaining trust key to sustainability of online marketplace

Gaining customers' trust alongside ensuring product authenticity and timely delivery is the key to sustainability of online marketplaces, opined successful e-commerce entrepreneurs on Saturday.

They also suggested that e-commerce entrepreneurs, no matter what products or services they want to sell, take long-term plans and study market dynamics before starting the business.

The views came at a panel discussion held at the first-ever 'Bangladesh Ecommerce Summit-2022', organised by the Bangladesh Brand Forum at a hotel in the city's Khilkhet. The theme of the event was: 'Revitalising the E-Commerce Industry'.

The panel discussion titled 'From Heart of Cart: Creating a Love Language between Products and People' was participated by Shajgoj Ltd Co-founder and CCO Sinthia Sharmin Islam, Priyoshop Founder and CEO Asikul Alam Khan, and pickaboo.com Founder and CEO Morin Talukdar, while Dotlines Chief Growth Officer Rean Rahman moderated the session.