Responsibility
Welcoming and greeting customers in the coffeehouse and efficiently determining their needs and interests.
Explaining and educating the customers about different coffee products by explaining and presenting to them the difference between coffee beans and preparation machines, and also demonstrating the operation of brewing equipment.
Preparing and selling coffee products by closely following the prescribed preparation techniques and recipes for various coffee drinks like caffe, espresso, latte, espresso lungo and cappuccino.
Attracting new customers and generating additional revenue; characterizing new and expanded products and services.
Sanitizing or cleaning utensils, work areas and equipment.
Regularly checking the temperature of refrigerators, freezers or other heating equipment to make sure it functions properly.
Ordering, receiving and stocking retail products or stock supplies.
Serving prepared foods such as cakes, biscotti, muffins or bagels.
Maintaining equipment from time to time by closely following operating guidelines, replenishing supplies, troubleshooting breakdowns, calling for checkup and repairs and performing preventative maintenance.
Studying, re-designing and evaluating processes, maintaining and implementing changes, enhancing the outlook of the coffee bar and store to improve quality results.
Continuously upgrading job knowledge and experience by participating in workshops, internships and other educational opportunities; referring to retail trade, coffee and food service publications; and maintaining personal networks.
Ensuring a healthy and safe environment and a friendly atmosphere by following sanitation regulations and organization standards.
Grinding, weighing and packing coffee beans for customers.
Labeling, wrapping or dating food products for sale.
Slicing vegetables, fruits, meats or desserts for use in food service.
Setting up or restocking product displays.
Taking customer orders and conveying them to other employees for preparation.
Taking out the garbage.
Passing monthly re-certification in an appropriate manner.
Listening to customer complaints and queries and addressing their concerns in an efficient yet friendly manner, and reporting to the manager on duty without delay.
Maintaining a prompt and friendly customer service.
Reporting potential safety hazards to the manager on duty without delay.
In addition to taking orders from customers and preparing their drinks, a barista may also be required to deal with other matters at hand in one go. Depending on the place of work, one may be required to carry out all-round tasks for the shop for example helping in stock control and cleaning tables.